Brilliant Tips On Handling Request A Callbacks And Phone Meetings
When creating an appointment area online to arrange a call with a potential client, you have 2 options which you can offer:
Option #1: A Consultation
Small Business Management (Book Only)
Realize your dreams of small business success with this market-leading SMALL BUSINESS MANAGEMENT: LAUNCHING AND GROWING ENTREPRENEURIAL VENTURES, 15E. This innovative book provides the practical concepts, entrepreneurial insights, and comprehensive resources essential for success throughout your management career. This edition’s solid coverage of the fundamentals teaches not only how to start a business, but also how to manage, grow, and harvest a business. A thorough emphasis on building business plans ensures you can effectively create a plan for your own ventures. Unforgettable examples, exciting video cases, and coverage of the most current developments in business management today keep this…
Now a full consultation can be a very comprehensive process, and when I have a potential client book a consultation, I will send them an email which covers a series of questions, or actions I would like them to take or think about before the call. These questions are often more formal and I stay in the driving seat when I am going through them on the call.
In short, I find that consultations have been for people where they have read about virtual assistant services, or have an idea of what they are and how they can use them, but it’s not entirely clear, and we have to go through a process of discovering what I am able to do for them. This is definitely a learning experience for the client and also opens him up to other services as well, leaving the door wide open for their suggestions.
On consultation calls I only ever give standard rates out on the phone, everything else from bitty project work to packages I always confirm on email with an estimate. This way when they come back several weeks later (and some do) you have an official estimate on a document with an expiry date on it – this way you can reference back your quote and it keeps things nice and clear.
Option #2: Request A Callback
This option is for people who know what they want specifically, and will ask you about it. Now I am going to show you how these go on a Live Video Recording (It’s very raw – but hey this is what VA-LIVE is all about – Keeping It Real!). These calls are very informal and give you a chance to quickly engage with the potential client on the phone, and also I really like them because a majority of the time the client knows what they are looking for and simply wants to know the rates you charge, so at this point you can deliver the information over the phone, and then follow up with an email.
I go over how each of these scenarios is handled, comprehensively and in-depth during my training course, which will be released shortly.
For now, I would like to share with you a few tips about these 2 methods of meeting (virtually) your potential client.
Get Out Of The Conversation What You Need To From The Potential Client.
Always remember that whenever you think about something related to what they are inquiring about and how they want something done, go ahead and ask. It could be that you are the perfect fit, and maybe you aren’t, but now would be a good time to find out how you feel about working with them.
Sometimes the Biggest Clients Come from the Smallest Origins.
One of my first clients wanted to start off by buying four hours of administration work per week. He was nice to talk to on the phone and of course, I took the job. He is still with me now and the 4 hours has expanded into part time hours, which continues to increase. We are also exploring other possibilities of working together. So never turn anything down unless you feel that you really are not a good fit for that person, or you just get a bad feeling about them.
Sometimes, you will get a gut instinct and in these cases you should turn a client away. If you don’t listen to your inner self, you might become miserable working for these people and end up finding a way to get out of it — in some cases I wish I had avoided all that hassle. Never be tempted to stay with the client just because of the money, even though it makes you unhappy, as it will have a detrimental effect on all of your business, believe me!
Keep The “Request A Callback” Very Simple.
When someone does request a callback about a specific virtual assistant service, keep it simple. This is not a time for upselling, but just providing a solution that they’re looking for and you can follow-up later. Suggesting too many options at this point or a variety of services that they are not aware of, could lead to them becoming overwhelmed. I do often drop in other services which may compliment what they are asking about, or if I know they will need an additional service in order for us to provide support for what they are asking for then I will tell them. As an example, if somebody is looking for diary management, I won’t try and sell them web optimisation; only if it’s a full consultation and we are talking about everything that is available.
Stay on-point, keep it simple, friendly and informal, and your virtual assistant business will reach new heights.





